Privacy Policy

1. Information We Collect

At Mindliva Heights, we collect information that helps us provide you with personalized meditation experiences and improve our services. This includes information you provide directly to us and information we collect automatically when you use our platform.

Personal Information You Provide

• Account information such as your name, email address, and phone number when you register
• Profile details including meditation experience level, preferred session types, and personal goals
• Payment information when you subscribe to premium services
• Communications you send to us through contact forms, emails, or customer support
• Feedback and reviews you provide about our meditation sessions and services

Automatically Collected Information

• Usage data including session duration, frequency of use, and preferred meditation categories
• Device information such as IP address, browser type, operating system, and device identifiers
• Location data (with your permission) to provide location-based meditation recommendations
• Cookies and similar tracking technologies to enhance your experience

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our meditation services. Your personal information helps us create a more personalized and effective meditation experience tailored to your needs.

3. Information Sharing and Disclosure

We understand that your meditation practice is deeply personal. We only share your information in limited circumstances and always with appropriate safeguards to protect your privacy.

Service Providers

We work with trusted third-party service providers who help us deliver our meditation services. These include:

• Cloud storage providers for secure data hosting
• Payment processors for subscription and purchase transactions
• Email service providers for communication
• Analytics providers to help improve our services

Legal Requirements

We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process. We will notify you of such requests unless prohibited by law.

4. Your Rights and Choices

You have important rights regarding your personal information. We believe in transparency and giving you control over your data. Here are the rights you have and how to exercise them:

Access and Portability

You can request a copy of all personal information we have about you. We'll provide this information in a portable format within 30 days of your request.

Correction and Updates

You can update your personal information at any time through your account settings. For information you cannot update yourself, contact our support team.

Deletion

You can request deletion of your personal information. We'll delete your data within 30 days, except for information we're required to retain for legal purposes.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

• Email us at [email protected] with your request
• Call us at +919842098420 during business hours
• Use the data request form in your account settings
• Send a written request to our office address

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information. Your trust is essential to us, and we take every precaution to safeguard your data.

Technical Safeguards

• SSL encryption for all data transmission
• Regular security audits and vulnerability assessments
• Secure data centers with 24/7 monitoring
• Multi-factor authentication for account access
• Regular software updates and security patches

Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Regular security training for all staff members
• Incident response procedures for potential data breaches
• Regular review and updates of privacy policies

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Different types of information have different retention periods:

• Account information: Retained while your account is active and for 2 years after account closure
• Usage data: Retained for 3 years to improve services and provide analytics
• Payment information: Retained for 7 years as required by financial regulations
• Customer support communications: Retained for 5 years for quality assurance
• Marketing preferences: Retained until you opt out or for 2 years of inactivity

When we no longer need your information, we securely delete it using industry-standard data destruction methods.

7. International Data Transfers

While Mindliva Heights operates primarily in India, we may transfer your personal information to other countries for processing and storage. When we do this, we ensure appropriate safeguards are in place.

Transfer Safeguards

• Data processing agreements with all international service providers
• Compliance with applicable data protection laws
• Regular audits of international data handling practices
• Encryption of data during transfer and storage

8. Children's Privacy

Mindliva Heights is designed for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

9. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if the changes are significant
• Provide a summary of changes in our newsletter
• Give you the opportunity to review the updated policy

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.